WaterWorX project: WOP Zimbabwe

• Zimbabwe
• Zimbabwe - Harare Water Department (HWD)
• Zimbabwe - Bulawayo City Engineering department (CoB)
• Zimbabwe - Mutare City Council

The project’s main objective of the Zimbabwe WOP is to enable the three largest urban water utilities IN Zimbabwe namely Harare, Bulawayo and Mutare to sustainably provide water and sanitation services to all of their customers at an improved level of service’. This will be achieved by improving the quality of leadership, human resources productivity, stakeholder relations, strategic business planning, harnessing of investment funding, inclusion of disadvantaged groups in key processes, influencing the enabling environment, protection of water sources, reduction of revenue water loses, enhanced asset management and climate resilience planning.

The project main objective is to ensure institutional turnaround and improvement of utility working processes for the partners so that they improve maturity levels as outlined in the utilities of the future framework. The project will also ensure that strategic operational investments and LIAs are done in the three utilities. The WOP has been structured to achieve stakeholder driven institutional turnaround and achieve water and sanitation SDG contribution of 0.4 Million towards the 10 million SDG target for VEI. To achieve this the sub-processes to be pursued will fall under three work streams namely utility process improvement, enabling environment and investment mobilization.

The expected outcomes are; 

1. Utilities improve service levels to at least basic, and to some extent, safely managed services.  
2. Utilities that have made step-change improvements in maturity level to at least good and pro-poor focus of work processes, and resulting coverage, hours of supply, NRW and Water Quality. 
3. Utilities have started implementing climate resilient investment projects that cumulatively provide either first-time access or improve service levels for an additional 0.4 million people. 

For more information please contact:

Robson Manatsa, Project Manager Zimbabwe
robson.manatsa@vei.nl